How we use your data and keep it safe.
At FAJ we take your privacy extremely seriously. This document describes FAJ's policies and procedures regarding the collection, use and disclosure of your information in connection with your use of FAJ's services.
We receive information about you from various sources including the website and personally from you, as well as third party services and websites.
When you use the services, you are consenting to the collection, transfer, manipulation, storage, disclosure and other uses of your information as described in this document. Read it carefully, it will help you make informed decisions about sharing your personal information with us.
FAJ is a provider of back office accounting, administration and marketing services designed for small businesses. The information we gather enables us to personalize, improve and continue to operate the services. In connection with certain aspects of the Services, we may request, collect and/or display some of your Personal Information. “Personal Information” is information about an identifiable individual, and may include information such as the individual’s name, email address, telephone number, bank account details, credit card information, taxation details, and accounting and financial information.
FAJ may collect Personal Information directly from You when You:
You can always choose not to provide Your Personal Information to FAJ, but it may mean that we are unable to provide You with the Services.
Where requested to do so by FAJ, You must also assist FAJ with any requests by the individual to access or update the Personal Information You have collected from them and entered into the Services.
FAJ collects Your Personal Information so that we can provide You with the Services. In doing so, FAJ may use the Personal Information we have collected from You for purposes related to the Services, including but not limited to:
By using the Services, You consent to Your Personal Information being collected, held and used in this way and for any other use You authorize. FAJ will only use Your Personal Information for the purposes described in this Policy or in accordance with Your express consent.
Note that we collect financial information, such as your bank account or credit card number, credit card type and expiration date, and other such information (“Financial Information”) for payment of your Membership Fee. When You register for your Account or pay Your invoices, Your Financial Information is collected and stored on our secure servers.
FAJ is committed to protecting the security of Your Personal Information and we take all reasonable, industry-standard precautions to protect it from unauthorized access, modification or disclosure. Your Personal Information is stored on secure servers and all Data transferred between You and the Services is encrypted. However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your Personal Information will be secure at all times. Transmission of Personal Information over the Internet is at Your own risk and You should only input, or instruct the inputting of, Personal Information to the Services within a secure environment. You are responsible for preventing unauthorized access to Your account and Personal Information, including, for example, by protecting Your account credentials and limiting access to devices on which You access the Services.
We will advise You as soon as reasonably possible, and in accordance with applicable laws, upon discovering or being advised of a security breach where Your Personal Information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorized persons or in any unauthorized manner.
FAJ may employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our “Agents”). We may need to share Personal Information with our Agents in order to provide the Services to You. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Your Personal Information with our Agents.
Finally, FAJ may choose to buy or sell assets. In these types of transactions, user information is typically one of the transferred business assets. Moreover, if we, or substantially all of our assets, were acquired, or if we go out of business or enter bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of us or our assets may continue to use Your Personal Information as set forth in this policy.
It is Your responsibility to ensure that the Personal Information You provide to us is accurate, complete and up-to-date. You may request access to the Personal Information we hold about You, or request that we update or correct any Personal Information we hold about You, by setting out Your request in writing and sending it to us at firstname.lastname@example.org
FAJ will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. In some circumstances, it may be necessary for us to seek to arrange access to Your Personal Information through a mutually agreed intermediary (for example, the Subscriber).
We’ll only keep Your Personal Information for as long as we require it for the purposes of providing You with the Services. However, we may also be required to keep some of Your Personal Information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.
In providing the Services, FAJ utilizes "cookies." A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.
We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with ad impressions and ad services.
You can set your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, You should note that refusing cookies may have a negative impact on the functionality and usability of the Website.
FAJ sends billing information, product information, Services updates and Services notifications to You via email and/or SMS text messaging. Our emails and text messages will contain clear and obvious instructions describing how You can choose to be removed from any mailing or messaging lists not essential to the Services. FAJ will remove You at Your request. Please read the applicable unsubscribe instructions carefully. Please note that requesting to be removed from one mailing or messaging list may not result in Your being removed from all mailing or messaging lists to which You are subscribed. You may need to send separate requests to be removed from each specific mailing or messaging list to which You are subscribed.
If You have any questions or concerns regarding privacy in connection with the Services, Website, or App, or wish to complain about how we have handled Your Personal Information, please provide our Privacy Officer with full details and any supporting documentation: